Payment Policies

Payment Terms & Timelines

To support our collective work, payment is due at the time of each transaction.

Payments (e.g., conference, pre-conference, professional development, etc.) are non-transferable (to another person).

The Commitment of an Invoice: We recognize that institutional bureaucracies or organizational transitions can sometimes complicate payment timelines. In these instances, invoices may be issued with a net-30 day term, or must be settled prior to the event’s commencement—whichever occurs first. Should you encounter internal delays, we invite you to reach out to the ASHE staff at office@ashe.ws to discuss necessary extensions. When an invoice is generated, it is considered a completed registration and a formal intent to pay. Our staff utilizes these figures for critical event planning; therefore, any requests to cancel an invoice will follow the registration cancellation process outlined below.
2026 Payment Plan Pilot: For the 2026 Annual Conference, we are piloting a payment plan option to increase accessibility for our members. While payments may be incremental, the total balance must be settled in full prior to the conference. All contributions to this plan remain subject to established ASHE Payment Policies, including the registration cancellation process outlined below.
Account Standing: To maintain the fiscal health of our association, all outstanding account balances from previous engagements must be settled before participating in future ASHE events.

Membership Dues

Membership is established for a one-year term, effective from the date of the transaction. For members who choose to renew prior to their current expiration date, the term of membership will be extended by one full year beyond that existing date.

Please note that upon completion of the purchase, ASHE membership is non-refundable and non-transferable.

Members requiring an invoice for their dues may generate one during the renewal process; however, the membership status will not be officially renewed until the corresponding payment is received

Donations

All donations made to ASHE are non-refundable and non-transferable.

Professional Development Event Registration Fees

Attendees, presenters, volunteers, and guests must be formally registered for the specific events they attend. To guarantee participation, payment must be received before the event begins.

Registration Cancellation: If you are unable to attend a professional development event, please submit a formal Registration Cancellation request at least 30 days prior to the event's commencement. Registration Cancellation requests submitted within 30 days of an event will not be reviewed nor granted.

Member Discount Adjustment: If you accidentally registered at the non-member rate due to a recent membership expiration, we are happy to help you align your registration with your member status. To be eligible for an adjustment of the difference between the non-member and member rates, your membership must have been active within 30 days of your registration date.

For both cancellation and member discount adjustments, you may choose between:

A refund to your original payment method, subject to a $20 processing fee.
A full credit to your ASHE account for future use, with no processing fees applied.

Please submit your request through this form. Requests will be reviewed on a monthly basis.

Conference Registration Fees

Attendees, presenters, volunteers, and guests must be formally registered for the Conference and related events for which they attend, including pre-conferences, workshops, etc. To guarantee participation, payment must be received before the event begins.

Registration Cancellation: If you are unable to attend the conference or any conference-related event, please submit a formal Registration Cancellation request by September 30, 2026 at Noon Pacific. All requests submitted by this deadline will be granted. Requests submitted after September 30 will not be reviewed nor granted due to contractual commitments to the host hotel, including food and beverage commitments, headcounts, etc.

For both refunds and member discount adjustments, you may choose between:

A refund to your original payment method, subject to a $20 processing fee.
A full credit to your ASHE account for future use, with no processing fees applied.

Please submit your request through this form. Requests will be reviewed in October and you will receive information by October 31, 2026.

Event Cancellation

At times, unforeseen circumstances or insufficient enrollment may require ASHE to postpone or cancel a scheduled event. In these instances, registration fees will typically be fully refunded to all participants. Please be advised that while ASHE remains committed to our community’s needs, the association cannot be held responsible for auxiliary costs, such as airline cancellation fees or travel agency charges.